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What’s New on AiEngage CRM?

Stay ahead with AiEngage CRM’s latest AI-powered features to automate customer engagement, streamline workflows, and drive business growth.
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32 updates

Create Date-Based Automations in CRM
WorkflowsNew Feature Update
4 Nov, 2026

Create Date-Based Automations in CRM

You can now run workflows based on dates stored inside your CRM records. With the new Date-Based Trigger in Workflow Automation, AiEngage CRM can automatically …

Make Business Calls Directly from the AiEngage App
VoiceNew Feature Update
4 Nov, 2026

Make Business Calls Directly from the AiEngage App

You can now make and manage customer calls directly from the AiEngage mobile app.…

Track Shopify App Installs, Uninstalls & Revenue in CRM
IntegrationsNew Feature Update
4 Nov, 2026

Track Shopify App Installs, Uninstalls & Revenue in CRM

If you build apps for the Shopify App Store, you can now bring your Shopify merchants directly into AiEngage CRM.…

Create Different CRM Layouts for Different Teams
RecordsNew Feature Update
4 Nov, 2026

Create Different CRM Layouts for Different Teams

You can now create multiple layouts for the same CRM module in AiEngage CRM.…

Manage Customer Requests With AI-Powered Customer Support In AiEngage CRM
Customer SupportNew Feature Update
29 Oct, 2026

Manage Customer Requests With AI-Powered Customer Support In AiEngage CRM

What if every customer request could be tracked, every conversation stayed organized, and your support team always knew what needed attention?…

Send Voice Messages From Your WhatsApp Team Inbox
WhatsAppNew Feature Update
29 Oct, 2026

Send Voice Messages From Your WhatsApp Team Inbox

Sometimes typing a long WhatsApp reply takes more time than simply explaining it.…

Start Every Day With An AI Daily Briefing
DashboardsNew Feature Update
29 Oct, 2026

Start Every Day With An AI Daily Briefing

Start your workday knowing what happened yesterday and what needs your attention today.…

Keep Your CRM Updated With AI Data Mapping
AI AgentsNew Feature Update
29 Oct, 2026

Keep Your CRM Updated With AI Data Mapping

Customer conversations often contain valuable information your team needs later, such as what a customer wants, their budget, preferred product, service require…

Let AI Prioritize Leads, Manage Follow-Ups & Close Conversations
AI AgentsNew Feature Update
13 Oct, 2026

Let AI Prioritize Leads, Manage Follow-Ups & Close Conversations

Still reading every WhatsApp chat to figure out who’s ready to buy?Actionable AI reviews your WhatsApp conversations to understand customer interest, marks lead…

Track Inbox Conversations, Unanswered Chats & Team Performance
Team InboxNew Feature Update
13 Oct, 2026

Track Inbox Conversations, Unanswered Chats & Team Performance

Is every customer conversation getting the attention it needs? With Team Inbox Reporting in AiEngage CRM, you can track conversation volume, AI-qualified contac…

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