What’s New on AiEngage CRM?

Stay ahead with AiEngage CRM’s latest AI-powered features to automate customer engagement, streamline workflows, and drive business growth.
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21 updates

Create Meetings, Generate Links & Notify Customers Automatically

MeetingsNew Feature Update

24 Aug, 2026

Create Meetings, Generate Links & Notify Customers Automatically

What if your team could create a meeting in AiEngage CRM and have everything else handled automatically?With the new Zoom & Google Meet integration, your team c…

Let Customers Book Meetings on Their Own, Based on Your Availability

CalendarNew Feature Update

24 Aug, 2026

Let Customers Book Meetings on Their Own, Based on Your Availability

How often does scheduling a meeting turn into "Are you free tomorrow?" "What time works for you?" "Can we do 4 PM instead?" That back-and-forth is exactly what the Calendar feature in AiEngage CRM is designed to remove.

Team InboxNew Feature Update

24 Aug, 2026

Auto-Assign WhatsApp Chats to Your Team

Still manually checking every new WhatsApp conversation and deciding who should handle it? AiEngage CRM now gives you more control over how incoming WhatsApp conversations are assigned.

VoiceEnhancement

24 Aug, 2026

Enable Call Only to Owner

When an existing lead or contact calls, AiEngage CRM can now check the owner assigned to that CRM record and ring that person directly instead of routing the call to just anyone.

ReportsNew Feature Update

24 Aug, 2026

Add Targets to Your Reports

Still checking performance in reports, then opening another spreadsheet just to compare it against targets? With the new Target component in Reports, you can add target-based widgets directly to your dashboard.

Web FormsEnhancement

24 Aug, 2026

Manage Web Form Leads With UTM Tracking

A form submission tells you who converted. UTM tracking tells you where that lead actually came from. Capture UTM parameters, map lead sources, and label submissions based on the campaign, page, or channel that generated them.

Turn Every Call Into a Clear Next Action

VoiceNew Feature Update

24 Aug, 2026

Turn Every Call Into a Clear Next Action

How often does a customer say "Call me tomorrow", and the follow-up ends up in a notebook, personal reminder, or someone’s memory? Now you can create a follow-up task directly from the call record.

Turn Conversations into Actionable Insights with AI Summaries

ContactsNew Feature Update

24 Jul, 2026

Turn Conversations into Actionable Insights with AI Summaries

Understand customer conversations without reading lengthy chat histories. We're excited to introduce AI Summaries, a feature that automatically generates concise, customizable summaries of conversations and CRM records to help your team save time and respond faster.

AI-Powered Answers from Your WhatsApp Conversations

Team InboxNew Feature Update

24 Jul, 2026

AI-Powered Answers from Your WhatsApp Conversations

Stop manually searching through hundreds of chats. We're excited to introduce Inbox Intelligence, an AI-powered assistant that lets you ask questions in natural language and instantly get answers from your WhatsApp conversations, along with the exact chats behind them.

Measure Every Campaign with Ads & Analytics

Ads & AnalyticsNew Feature Update

24 Jul, 2026

Measure Every Campaign with Ads & Analytics

Track every advertising campaign from one dashboard. We’re excited to introduce Ads & Analytics, a solution that unifies online campaigns like Meta and Google Ads with offline campaigns like print, radio, and billboards, so you can measure leads, spend, and ROI in one place.