What’s New on AiEngage CRM?

Stay ahead with AiEngage CRM’s latest AI-powered features to automate customer engagement, streamline workflows, and drive business growth.
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14 updates

Turn Conversations into Actionable Insights with AI Summaries

ContactsNew Feature Update

24 Jul, 2026

Turn Conversations into Actionable Insights with AI Summaries

Understand customer conversations without reading lengthy chat histories. We're excited to introduce AI Summaries, a feature that automatically generates concise, customizable summaries of conversations and CRM records to help your team save time and respond faster.

AI-Powered Answers from Your WhatsApp Conversations

Team InboxNew Feature Update

24 Jul, 2026

AI-Powered Answers from Your WhatsApp Conversations

Stop manually searching through hundreds of chats. We're excited to introduce Inbox Intelligence, an AI-powered assistant that lets you ask questions in natural language and instantly get answers from your WhatsApp conversations, along with the exact chats behind them.

Measure Every Campaign with Ads & Analytics

Ads & AnalyticsNew Feature Update

24 Jul, 2026

Measure Every Campaign with Ads & Analytics

Track every advertising campaign from one dashboard. We’re excited to introduce Ads & Analytics, a solution that unifies online campaigns like Meta and Google Ads with offline campaigns like print, radio, and billboards, so you can measure leads, spend, and ROI in one place.

Advanced Response Time & Service Level Agreement Management

Response TimeNew Feature Update

24 Jul, 2026

Advanced Response Time & Service Level Agreement Management

Make sure no lead waits too long for a response. We’re excited to introduce Response Time & SLA Management, a feature that lets you set response time targets, track performance during business hours or 24×7, and monitor SLA compliance across your team.

📇 Instantly Create Contacts by Scanning Images Such as Business Cards

ContactsNew Feature Update

15 Jul, 2026

📇 Instantly Create Contacts by Scanning Images Such as Business Cards

Adding new contacts is now faster than ever. We're excited to introduce Create Contact by Scanning Image, a new feature that lets you instantly create CRM contacts by scanning a business card or uploading an image.

Make Customer Calls Smarter with Mobile CRM Calling

MarketingMobile AppVoiceNew Feature Update

15 Jul, 2026

Make Customer Calls Smarter with Mobile CRM Calling

Managing customer conversations on the go just got easier. We're excited to introduce Mobile Calling, a new feature that lets you log and manage customer calls directly from your mobile device.

Organize Customer Information with Notes

RecordsEnhancement

15 Jul, 2026

Organize Customer Information with Notes

Keep every customer interaction organized in one place. We’re excited to introduce Contact Related Notes View—a centralized space to create, view, and manage notes associated with your contacts.

AI AgentsNew Feature Update

15 Jul, 2026

Automate WhatsApp Conversations with AI

Bring your AI Agent to the world's most popular messaging platform. We're excited to introduce AI Agent for WhatsApp—a seamless integration that lets your AI Agent engage with customers directly on WhatsApp.

Bring AI-Powered Support to Your Customers

AI AgentsNew Feature Update

15 Jul, 2026

Bring AI-Powered Support to Your Customers

Deliver instant, personalized customer support 24/7 with AI-powered agents. We’re excited to introduce AI Agents—an intelligent shopping assistant that helps customers discover products, answer questions, and more.

Find & Merge Duplicate Contacts with Ease

RecordsEnhancement

15 Jul, 2026

Find & Merge Duplicate Contacts with Ease

Keep your CRM clean by merging duplicate contact records. This feature helps you identify duplicate customer records and merge them into a single, complete contact.