Finance

Automate Your Customer Journey With AI-Powered Finance CRM

Capture inquiries from your website, Meta Ads, WhatsApp, calls, landing pages, referral partners, and campaigns. Let AI respond quickly to customer inquiries, qualify opportunities, assign advisors, schedule consultations, and automate follow-ups.

Financial advisors using AiEngage CRM
THE CHALLENGE

Wondering, Why Customer Inquiries Get Missed?

Inquiries coming from multiple channels
Slow responses to interested customers
Advisors using personal numbers for communication
Missed follow-ups after sharing plans or quotations
No clear view of customer financial requirements
Repetitive questions taking up advisor time
Difficulty identifying high-intent opportunities
Customer documents scattered across conversations
No visibility into advisor performance
Renewal, payment, and application follow-ups getting missed
All Inquiries
Search inquiriesProduct
CUSTOMERPRODUCTSOURCEASSIGNEDLAST CONTACTSTATUS
Deepak Agarwal
+91 98330 41562
Term InsuranceWebsiteUnassigned5h agoNew
Deepak Agarwal
+91 98330 41562
Term InsuranceMeta AdsUnassigned7 days agoNew
Deepak Agarwal
+91 98330 41562
Term InsuranceWhatsApp
NRNikhil R.
14 days agoProposal Sent
Shalini Verma
+91 90112 88407
Home LoanCalls
PMPooja M.
3h agoContacted
Arvind Krishnan
+91 98455 21938
Mutual FundsReferral PartnerUnassigned9 days agoDocs Pending
Farhan Sheikh
+91 99201 66714
Business LoanLanding Page
RDRakesh D.
2h agoQualified
Latha Raman
+91 98840 30295
Health InsuranceBranch
SKSunita K.
YesterdayConsultation Booked
Showing 7 of 214 inquiries
123
SOLUTIONS

Everything You Need To Automate Customer Engagement

AI Inquiry Qualification

Automatically collect important details such as the required financial product, income range, financial goal, preferred investment amount, insurance coverage needs, loan requirements, and decision timeline.

Help your team identify relevant and high-intent opportunities before assigning them to an advisor.

Financial Inquiry Management

Capture and organize inquiries from websites, Meta Ads, WhatsApp, calls, landing pages, referral partners, campaigns, branches, and other lead sources in one place.

WhatsApp AI Agent

Respond to common questions, collect customer requirements, share approved product information, request basic documents, schedule consultations, and transfer qualified conversations to the right advisor.

Built-In Calling

Make and receive business calls directly through the CRM. Record calls where permitted, save notes, track missed calls, and maintain a complete communication history for every customer.

Consultation Scheduling

Schedule calls or meetings with insurance advisors, loan consultants, investment professionals, relationship managers, or financial planners based on customer requirements.

Automated Follow-Ups

Trigger reminders for quotations, proposals, pending applications, document submission, payments, policy renewals, consultations, and other important next steps.

Inquiry Distribution

Automatically assign inquiries based on product category, location, language, advisor expertise, branch, customer value, availability, or predefined team rules.

Sales and Application Pipeline

Track every opportunity from initial inquiry and qualification to consultation, document collection, application, approval, payment, activation, or closure.

Customer Requirement Tracking

Store important details such as financial goals, preferred products, investment horizon, budget, coverage requirements, loan amount, risk-related responses, and communication preferences.

Conversation Summaries

Turn long calls, emails, and WhatsApp conversations into clear AI-generated summaries containing customer requirements, discussed products, pending documents, concerns, and recommended next actions.

Document Follow-Ups

Track pending documents and send reminders for identity documents, income details, application forms, policy documents, bank statements, and other required information.

Email and WhatsApp Campaigns

Send product updates, educational content, renewal reminders, payment alerts, investment information, insurance campaigns, and customer engagement messages to selected segments.

FINANCE WORKFLOW

From Inquiry To Customer Onboarding Without Human Efforts

STEP 01
Financial Inquiry Is Captured

Every new inquiry is automatically added to AiEngage from Meta Ads, your website, WhatsApp, landing pages, incoming calls, referral partners, campaigns, branch inquiries, and other sources.

The customer profile can include:

Contact details
Inquiry source
Interested product
Inquiry date and time
Assigned branch or advisor
Previous communication history
Campaign information
Available customer requirements
01
New InquiriesLive capture
Meta Ads
Deepak Agarwal
Term Insurance
2m
Website
Shalini Verma
Home Loan
5m
WhatsApp
Arvind Krishnan
Mutual Funds
9m
Referral
Farhan Sheikh
Business Loan
13m
Branch
Latha Raman
Health Insurance
18m
SOURCE
Meta Ads
PRODUCT
Term Insurance
INQUIRY TIME
Today · 10:24 AM
BRANCH
Andheri
AiEngage AI Agent
Replying to Deepak · WhatsApp
Replied in 45s
Hi, I'm looking for a term insurance plan.
Happy to help! Is this a new policy or a renewal?
New policy, for my family.
Understood. Would you like to speak with an advisor?
Yes, sometime this week.
Great — I'll set up a consultation and confirm the slot.
02
STEP 02
AI Responds Quickly

AI starts the conversation when your advisors or support team are busy or unavailable.

It welcomes the customer, understands the reason for the inquiry, answers approved general questions, and begins collecting the details required for the next step.

The AI Agent can help with common inquiries related to:

Insurance plans
Loans and financing
Investment services
Mutual fund assistance
Wealth management
Tax and accounting services
Credit and financial products
Policy renewals
Application status
Consultation scheduling
03
STEP 03
Customer Requirements Are Collected

AI asks relevant questions based on the financial product or service the customer is interested in.

For Insurance Inquiries
Type of insurance required
Age range
Number of people to be covered
Preferred coverage amount
Existing insurance coverage
Policy duration preference
Individual or family coverage
Renewal or new policy
Preferred consultation time
For Loan Inquiries
Type of loan required
Required loan amount
Employment or business type
Approximate monthly income
Preferred repayment period
Loan purpose
Existing financial obligations
Preferred consultation time
For Investment Inquiries
Financial goal
Preferred investment amount
One-time or recurring investment
Expected investment duration
General risk-related preferences
Existing investment experience
Retirement, education, wealth creation, or another goal
Preferred advisor consultation time
For Wealth Management Inquiries
Primary financial objective
Investment horizon
Existing portfolio size range
Preferred advisory service
Retirement or succession requirements
Tax-planning support requirement
Preferred relationship manager
Insurance
TYPE
Term
COVERAGE SOUGHT
₹1Cr
PEOPLE COVERED
2 Adults
DURATION
30 years
Loan
TYPE
Home Loan
AMOUNT REQUIRED
₹25,00,000
EMPLOYMENT
Salaried
TENURE PREFERENCE
20 years
Investment
GOAL
Retirement
AMOUNT
₹15,000 / mo
MODE
Recurring
HORIZON
10 years
Wealth
OBJECTIVE
Succession
PORTFOLIO RANGE
₹2Cr+
SERVICE
Advisory
HORIZON
Long term
Assignment Rules
ProductTerm InsuranceNikhil R.
ProductHome LoanRakesh D.
LanguageTamilSunita K.
ADVISOR AVAILABILITY
NR
Nikhil R.
Insurance · Andheri
4 activeAvailable
RD
Rakesh D.
Loans · Bandra
6 activeBusy
SK
Sunita K.
Health · Chennai
3 activeAvailable
AM
Anita M.
Investments · Pune
5 activeBusy
04
STEP 04
Inquiry Is Assigned to the Right Advisor

Once the customer’s requirements are clear, the inquiry is automatically assigned to the most suitable advisor, consultant, branch, or department.

Assignment can be based on:

Product category
Insurance type
Loan category
Investment service
Advisor expertise
Customer location
Preferred language
Branch
Advisor availability
Inquiry source
Customer segment
Existing customer relationship

This helps reduce response delays and prevents valuable inquiries from remaining unattended.

STEP 05
Relevant Information Is Shared

The customer receives information related to their inquiry through approved communication templates.

Your team can share:

Product information
Insurance coverage details
Loan eligibility requirements
Required document lists
Consultation details
Approved brochures
Application forms
Quotations or illustrations
Payment information
Branch details
Educational material
Frequently asked questions

These details can be shared through WhatsApp or email while keeping the entire communication connected to the CRM.

05
Shared with Deepak
Product Information
Term Insurance overview
Required Document List
5 documents
Consultation Details
Advisor · Nikhil R.
BrochureApplication FormFAQ
WhatsAppEmail
Schedule ConsultationDec 2025
MON
08
TUE
09
WED
10
THU
11
11:30 AM2:30 PM5:00 PM
Advisor · Nikhil R.Confirmed
06
STEP 06
Consultation or Application Is Scheduled

Once the customer shows interest, they can schedule a call or meeting with the appropriate advisor.

AiEngage can:

Show available consultation slots
Assign the appropriate advisor
Add the meeting to the calendar
Send confirmation messages
Share meeting details
Send reminders before the consultation
Track rescheduled or missed meetings
Create follow-up tasks
Move the inquiry to the next pipeline stage
STEP 07
Documents and Applications Are Followed Up

After the consultation, AiEngage helps your team track the information required to continue the application.

Follow-ups can be created for:

Identity documents
Income details
Bank statements
Application forms
Insurance proposal forms
Medical documents where applicable
Investment-related forms
Loan documentation
Signatures and approvals
Payment confirmation

This gives advisors a clear view of what has been received and what is still pending.

07
DA
Deepak Agarwal
Term Insurance · Nikhil R.
4 of 6 received
Identity document
Requested 08 Dec
Received
Income details
Requested 08 Dec
Received
Bank statement
Requested 08 Dec
Received
Application form
Requested 08 Dec
Received
Proposal form
Requested 10 Dec
Requested
Signatures and approvals
Due 11 Dec
Overdue
Send reminder
Automation TimelineDeepak A.
Consultation reminder sent
Tue 09, 9:00 AM · WhatsApp
Pending document reminder
Scheduled · Wed 10, 10:00 AM
Signature collection call
Missed · Thu 11, 4:00 PM
Renewal reminder
Queued · 05 Jan, 9:00 AM
08
STEP 08
Follow-Ups Continue Automatically

AiEngage keeps each opportunity moving with timely messages, reminders, and tasks.

Automations can be triggered for:

Consultation reminders
Quotation follow-ups
Proposal follow-ups
Pending document reminders
Application status updates
Payment reminders
Policy issuance updates
Loan approval updates
Investment consultation follow-ups
Renewal reminders
Maturity-related communication
Customer feedback
Long-term customer engagement

This helps advisors maintain consistent communication without manually tracking every next step.

The Benefits Of AI-Powered Finance CRM

Faster Response to Every Inquiry

Respond to new financial inquiries quickly, even when advisors are busy or outside normal working hours.

More Complete Customer Information

Collect product interest, financial requirements, preferred amount, timeline, location, and consultation preference before assigning the inquiry.

More Qualified Opportunities

Help advisors understand customer needs and identify inquiries that are ready for a consultation or application.

Fewer Missed Follow-Ups

Automatically create reminders, send approved messages, and trigger the next action based on the customer’s stage.

Better Advisor Assignment

Assign every inquiry to the right advisor based on product, location, language, expertise, branch, or availability.

Complete Communication History

Keep calls, WhatsApp chats, emails, notes, documents, application updates, and previous interactions connected to one customer profile.

Less Manual Work for Advisors

Reduce repetitive tasks such as collecting basic details, updating records, summarizing conversations, sending reminders, and tracking pending actions.

More Organized Document Collection

Track required documents and remind customers about incomplete submissions without relying on separate spreadsheets and personal messages.

Clearer Sales and Application Pipeline

See which inquiries are new, qualified, waiting for consultation, pending documents, under review, approved, completed, or due for follow-up.

Better Renewal Management

Track upcoming insurance renewals, recurring customer reviews, and other time-sensitive opportunities.

Better Advisor Accountability

Track response times, calls, consultations, pending tasks, applications, renewals, and conversions for every advisor.

Built For Different Types Of Finance And Insurance Businesses

Insurance Agencies and Brokers
Life and Health Insurance Advisors
Loan and Finance Companies
Banks and Credit Unions
Investment Advisory Firms
Mutual Fund Distributors
Wealth Management Firms
Financial Planning Firms
Tax and Accounting Firms
Fintech Companies

The Smarter Way To Manage Customer Leads Starts Here

2X
Faster Inquiry Follow-Ups
More
Qualified Financial Inquiries
Fewer
Missed Consultations and Renewals
WhatsApp