IT & Technology

Automate Your Client Journey With AI-Powered CRM

Capture inquiries from your website, Meta Ads, LinkedIn campaigns, WhatsApp, calls, forms, and referral partners. Let AI respond quickly to client requirements, qualify leads, assign sales reps, schedule discovery calls, and automate follow-ups.

IT services team using AiEngage CRM
THE CHALLENGE

Wondering, Why Client Inquiries Get Missed?

Inquiries coming from multiple channels
Slow responses to potential clients
Sales teams using personal numbers
Incomplete project requirements
Missed follow-ups after discovery calls
Proposals shared without proper tracking
Unqualified inquiries taking up sales time
Difficulty coordinating sales and technical teams
Limited visibility into pipeline and team performance
All Inquiries
Search inquiriesSource
PROSPECTSERVICESOURCEOWNERSTATUS
Rohan Sharma
+91 98204 55127
Web DevelopmentLinkedInUnassignedNew
Priya Nair
+91 90114 27883
Mobile AppMeta Ads6 days agoFollow-up
James Carter
+1 415 220 8841
SaaS PlatformWebsiteUnassignedNew
Sneha Deshmukh
+91 90224 71833
Cloud MigrationWhatsAppAisha R.Contacted
Arjun Mehta
+91 98450 33218
Security AuditReferral9 days agoQualified
Kavya Pillai
+91 99801 55420
IT ConsultingWebsiteMeera K.Proposal
Vikram Rao
+91 98450 11276
Managed ITLinkedInUnassignedNew
Showing 7 of 214 inquiries
123
SOLUTIONS

Everything You Need To Automate Client Engagement

AI Lead Qualification

Automatically collect the required service, project scope, budget range, expected timeline, company size, existing technology, and decision-making stage so your team focuses on opportunities with stronger buying intent.

IT Inquiry Management

Capture and organize inquiries from your website, Meta Ads, LinkedIn campaigns, WhatsApp, calls, forms, landing pages, marketplaces, and referrals in one place.

WhatsApp AI Agent

Respond to service inquiries quickly, answer common questions, collect project requirements, share company information, and transfer qualified opportunities to your sales team.

Built-In Calling

Make and receive business calls directly through the CRM. Record calls where permitted, save notes, track missed calls, and maintain a complete communication history.

Discovery Call Scheduling

Allow qualified prospects to schedule discovery calls, technical consultations, product demonstrations, and project discussions with the right team member.

Automated Follow-Ups

Trigger reminders and messages after inquiries, discovery calls, demonstrations, proposals, technical discussions, and contract negotiations.

Lead Distribution

Automatically assign inquiries based on service category, industry, location, language, project size, technical expertise, or sales representative availability.

Sales Pipeline

Track every opportunity from initial inquiry and qualification to discovery, proposal, negotiation, contract signing, and project handover.

Conversation Summaries

Turn long calls, emails, meetings, and WhatsApp conversations into clear AI-generated summaries with project requirements, technical questions, decisions, and next actions.

Email and WhatsApp Campaigns

Send service updates, case studies, webinar invitations, product announcements, consultation reminders, and lead-nurturing campaigns to selected prospect segments.

Sales Performance Reports

Track response times, calls, meetings, proposals, follow-ups, pipeline movement, conversion rates, and revenue opportunities for every sales representative.

IT SERVICES WORKFLOW

From Client Inquiry to Client Onboarding Without Human Efforts

STEP 01
Business Inquiry Is Captured

Every new inquiry is automatically added to AiEngage from LinkedIn campaigns, Meta Ads, your website, WhatsApp, contact forms, incoming calls, landing pages, marketplaces, and referral sources.

The prospect profile can include the contact details, company, source, required service, inquiry time, campaign, and previous communication.

01
New InquiriesLive capture
LinkedIn
Arjun Mehta
Web App · React
2m
Meta Ads
Rohan Sharma
Cloud Migration
6m
WhatsApp
Sneha Deshmukh
SaaS Platform
9m
Website
Kavya Pillai
IT Consulting
14m
AiEngage AI Agent
Replying to Arjun · WhatsApp
Hi, I need a quote for a web app.
Hello Arjun! Happy to help. Is this a new build or a revamp?
New build, ~15 screens, budget ₹8–10L.
Great — shall I set up a discovery call this week?
02
STEP 02
AI Responds Quickly

AI starts the conversation when your sales team is busy or unavailable. It welcomes the prospect, identifies the service they are interested in — from web and mobile development to cloud, cybersecurity, and managed IT — answers common questions, and begins collecting the information required for a meaningful sales conversation.

STEP 03
Project Requirements Are Collected

AI asks relevant questions to understand the opportunity, including:

Required IT service
Business problem to be solved
Project scope
Existing system or technology
Required features
Integration requirements
Preferred technology
Budget range
Expected project timeline
Decision-making stage
Number of users
Required support level
03
AM
Arjun Mehta
Acme Fintech · +91 98450 33218
High Intent
78%
SERVICE
Web App
BUDGET
₹8–10L
TIMELINE
8 weeks
STAGE
Evaluating
Assignment Rules
ServiceWeb AppRahul V.
TechReact · NodeMeera K.
IndustryFintechAisha R.
Routed to Rahul V. in 4s
04
STEP 04
Inquiry Is Assigned to the Right Team

Once the requirements are clear, the inquiry is automatically assigned to the most suitable sales rep, consultant, or technical expert. Assignment can be based on:

Required service
Technology
Industry
Project size
Prospect location
Preferred language
Sales rep availability
Technical expertise
New or existing client
Inquiry source
Estimated opportunity value
STEP 05
Relevant Information Is Shared

The prospect receives useful information based on their requirements and stage in the sales journey. Your team can share:

Service information
Company profile
Relevant case studies
Project portfolio
Technology capabilities
Engagement models
Development process
Estimated timelines
Consultation details
Product demonstrations
Security information
Support options
05
Shared with Arjun
Company Profile.pdf
Services · Engagement models
2.1 MB
Fintech Case Study
Payments platform · 6 weeks
Link
WhatsAppEmail
Schedule Discovery CallNov 2025
TUE
18
WED
19
THU
20
FRI
21
11:30 AM2:00 PM5:00 PM
Rep · Rahul V. + Tech leadConfirmed
06
STEP 06
Discovery Call Is Scheduled

Once the prospect shows interest, they can select a suitable time for a discovery call, technical consultation, or demo. AiEngage can:

Display available meeting slots
Assign the appropriate sales rep
Include a technical expert when required
Add the meeting to the calendar
Send confirmation messages
Share meeting links
Send reminders before the call
Track rescheduled or missed meetings
Create preparation tasks
Move the opportunity to the next stage
STEP 07
Proposal and Technical Discussion Are Tracked

After the discovery call, your team can track every activity required to move the opportunity forward. This can include:

Technical requirement review
Solution planning
Scope confirmation
Effort estimation
Proposal preparation
Proposal sharing
Security questionnaire
Technical demonstration
Stakeholder meeting
Contract discussion
Commercial negotiation
07
Acme Fintech · Web App
Stage · Proposal
₹9.2L
Requirement reviewDone
Proposal sharedDone
Security questionnairePending
Contract discussionQueued
Automation Timeline
Proposal sent
Wed 19, 4:12 PM · Email
Follow-up scheduled
2 days after proposal
Feedback request
Queued · post-decision
08
STEP 08
Follow-Ups Continue Automatically

AiEngage helps your sales team stay connected with prospects after meetings, demos, and proposals. Automations can be triggered for:

Discovery call reminders
Post-meeting follow-ups
Pending requirement reminders
Proposal follow-ups
Technical discussion reminders
Demo follow-ups
Stakeholder meeting reminders
Contract follow-ups
Negotiation reminders
Future project nurturing
Case study campaigns
Client feedback requests

The Benefits of AI-Powered CRM

Faster Response to Business Inquiries

Respond to potential clients quickly, even when your sales team is busy, unavailable, or working across different time zones.

More Complete Project Requirements

Collect the required service, business challenge, project scope, budget, technology, and timeline before assigning the opportunity.

More Qualified Sales Opportunities

Identify prospects whose requirements, budget, timeline, and expectations match your services.

Fewer Missed Follow-Ups

Automatically create reminders, send messages, and trigger next actions after meetings, demonstrations, proposals, and technical discussions.

More Discovery Calls Scheduled

Make it easier for qualified prospects to select a suitable time to speak with your sales or technical team.

Better Lead Distribution

Assign inquiries to the right sales representative or technical expert based on service, technology, industry, region, or project size.

Complete Prospect Information

Keep calls, WhatsApp chats, emails, meeting notes, requirements, files, proposals, and previous interactions connected to one opportunity.

Less Manual Work for Sales Teams

Reduce repetitive tasks such as collecting basic requirements, updating CRM records, creating summaries, scheduling meetings, and sending reminders.

Better Sales and Technical Coordination

Give sales reps, consultants, and technical experts access to the same requirements, communication history, and agreed next steps.

Clearer Sales Pipeline

See which opportunities are new, qualified, scheduled for discovery, under technical review, waiting for a proposal, under negotiation, or ready to close.

Better Proposal Tracking

Know when proposals were shared, which opportunities require follow-up, and what is preventing the prospect from moving forward.

Better Sales Accountability

Track response times, calls, meetings, proposals, pending tasks, pipeline progress, and conversions for each team member.

Built for Different Types of IT Businesses

Software Development Companies
Web & Mobile App Agencies
SaaS Companies
IT Consulting Firms
Managed IT Service Providers
Cloud Service Providers
Cybersecurity Companies
IT Staffing & Augmentation
Multi-Location IT Companies

The Smarter Way to Manage Client Leads Starts Here

2X
Faster Inquiry Follow-Ups
More
Qualified Project Opportunities
Fewer
Missed Proposal Follow-Ups
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