What’s New on AiEngage CRM?

Stay ahead with AiEngage CRM’s latest AI-powered features to automate customer engagement, streamline workflows, and drive business growth.
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38 updates

VoiceEnhancement

24 Aug, 2026

Enable Call Only to Owner

When an existing lead or contact calls, AiEngage CRM can now check the owner assigned to that CRM record and ring that person directly instead of routing the call to just anyone.

ReportsNew Feature Update

24 Aug, 2026

Add Targets to Your Reports

Still checking performance in reports, then opening another spreadsheet just to compare it against targets? With the new Target component in Reports, you can add target-based widgets directly to your dashboard.

Web FormsEnhancement

24 Aug, 2026

Manage Web Form Leads With UTM Tracking

A form submission tells you who converted. UTM tracking tells you where that lead actually came from. Capture UTM parameters, map lead sources, and label submissions based on the campaign, page, or channel that generated them.

Turn Every Call Into a Clear Next Action

VoiceNew Feature Update

24 Aug, 2026

Turn Every Call Into a Clear Next Action

How often does a customer say "Call me tomorrow", and the follow-up ends up in a notebook, personal reminder, or someone’s memory? Now you can create a follow-up task directly from the call record.

Turn Conversations into Actionable Insights with AI Summaries

ContactsNew Feature Update

24 Jul, 2026

Turn Conversations into Actionable Insights with AI Summaries

Understand customer conversations without reading lengthy chat histories. We're excited to introduce AI Summaries, a feature that automatically generates concise, customizable summaries of conversations and CRM records to help your team save time and respond faster.

AI-Powered Answers from Your WhatsApp Conversations

Team InboxNew Feature Update

24 Jul, 2026

AI-Powered Answers from Your WhatsApp Conversations

Stop manually searching through hundreds of chats. We're excited to introduce Inbox Intelligence, an AI-powered assistant that lets you ask questions in natural language and instantly get answers from your WhatsApp conversations, along with the exact chats behind them.

Measure Every Campaign with Ads & Analytics

Ads & AnalyticsNew Feature Update

24 Jul, 2026

Measure Every Campaign with Ads & Analytics

Track every advertising campaign from one dashboard. We’re excited to introduce Ads & Analytics, a solution that unifies online campaigns like Meta and Google Ads with offline campaigns like print, radio, and billboards, so you can measure leads, spend, and ROI in one place.

Advanced Response Time & Service Level Agreement Management

Response TimeNew Feature Update

24 Jul, 2026

Advanced Response Time & Service Level Agreement Management

Make sure no lead waits too long for a response. We’re excited to introduce Response Time & SLA Management, a feature that lets you set response time targets, track performance during business hours or 24×7, and monitor SLA compliance across your team.

📇 Instantly Create Contacts by Scanning Images Such as Business Cards

ContactsNew Feature Update

15 Jul, 2026

📇 Instantly Create Contacts by Scanning Images Such as Business Cards

Adding new contacts is now faster than ever. We're excited to introduce Create Contact by Scanning Image, a new feature that lets you instantly create CRM contacts by scanning a business card or uploading an image.

Make Customer Calls Smarter with Mobile CRM Calling

MarketingNew Feature Update

15 Jul, 2026

Make Customer Calls Smarter with Mobile CRM Calling

Managing customer conversations on the go just got easier. We're excited to introduce Mobile Calling, a new feature that lets you log and manage customer calls directly from your mobile device.