We’re excited to introduce WhatsApp Marketing in AiTrillion, enabling you to turn WhatsApp into a powerful sales and engagement channel—fully integrated with your existing marketing stack.
With this launch, you can now send WhatsApp broadcast campaigns, automate messages through workflows, and combine WhatsApp with Email, SMS, and Push notifications to create a seamless omnichannel customer experience.
🚀 What’s New
📢 Mass WhatsApp Broadcasting
You can now send broadcast campaigns to thousands of customers instantly with personalized messaging. Whether you’re announcing a sale, launching a product, or sharing updates, WhatsApp ensures your message reaches customers where they are most active.
Messages can feel more direct and conversational, helping improve engagement and response rates compared to traditional channels.
⚙️ WhatsApp in Workflow Automation
WhatsApp is now available as an action inside Workflow Automation, allowing you to send messages automatically based on customer behavior and events.
You can trigger WhatsApp messages for:
- Order confirmations and thank you messages
- Abandoned cart reminders
- Product views or browsing activity
- Win-back campaigns for inactive customers
- Loyalty and reward notifications
This ensures real-time, behavior-based communication without manual effort.
💬 WhatsApp as a High-Converting Channel
WhatsApp messages are highly visible and interactive, making them ideal for time-sensitive communication like offers, reminders, and updates.
With faster response rates and better visibility, WhatsApp helps you:
- Increase conversions
- Improve customer engagement
- Deliver a more personal experience
🧩 Template-Based Messaging Made Easy
You can use pre-approved templates or create your own WhatsApp message templates for different use cases. These templates can be reused across campaigns and workflows, ensuring consistency and faster setup.
🔗 Use WhatsApp with Other AiTrillion Channels (Omnichannel Power)
WhatsApp becomes even more powerful when combined with other channels available in AiTrillion:
📧 Email + WhatsApp
Start with an email campaign and follow up with WhatsApp for non-openers to increase reach and engagement.
📱 SMS + WhatsApp
Use SMS for urgent alerts and WhatsApp for richer, more interactive communication with links, offers, and product details.
🔔 Web Push + WhatsApp
Send a push notification for instant attention and reinforce it with a WhatsApp message for higher conversion.
🎯 Unified Workflow Automation
Create workflows that combine multiple channels:
- Send email → if not opened → send WhatsApp
- Send WhatsApp → follow up with SMS reminder
- Trigger WhatsApp after purchase + email invoice
This ensures customers receive messages on their preferred channel at the right time.
🌟 Use with Other AiTrillion Modules
Reviews & Ratings
Send WhatsApp review requests after purchase to increase response rates and collect more feedback.
Loyalty & Rewards
Notify customers about earned points, rewards, and expiring benefits directly on WhatsApp.
Affiliate & Memberships
Keep affiliates and members informed with instant updates on commissions, rewards, and program activities.
Live Chat Integration
Enable real-time conversations and support through WhatsApp chat for faster query resolution and conversions.
💡 Use Cases
🛒 Recover Abandoned Carts
Automatically send WhatsApp reminders with product details and checkout links.
🎯 Promote Campaigns & Flash Sales
Broadcast limited-time offers directly to customers for immediate action.
📦 Order & Delivery Updates
Keep customers informed with real-time order status updates.
🎁 Loyalty Engagement
Send personalized reward notifications and exclusive offers.
🔄 Win-Back Campaigns
Re-engage inactive customers with targeted WhatsApp messages.
👋 Welcome & Onboarding
Send automated welcome messages with offers and store highlights.
🎯 Why This Matters
With WhatsApp Marketing, you can connect with customers on a platform they use daily, deliver timely and relevant messages, and create a more personalised shopping experience.
When combined with AiTrillion’s omnichannel capabilities, this helps you increase engagement, improve conversions, and build stronger customer relationships—all from a single platform.
WhatsApp automation
https://docs.aiengagecrm.com/portal/en/kb/articles/send-automated-whatsapp-messages-using-workflows
WhatsApp Campaign
https://docs.aiengagecrm.com/portal/en/kb/articles/send-automated-whatsapp-messages-using-workflows
