WhatsApp for Smarter Sales & Stronger Customer Connections

Give your entire team one shared inbox to manage customer chats from one or multiple WhatsApp numbers. Assign conversations, add internal notes, track response times, and ensure every inquiry gets the right response from the right team member.

With multi-sender access, admins can connect multiple WhatsApp numbers and assign specific numbers to specific users or teams. Team members can only view and use the numbers and chats assigned to them, keeping conversations private and controlled.

This helps businesses manage sales, support, marketing, partnerships, branches, and other department chats without mixing conversations or exposing private customer communication.

Use separate WhatsApp numbers for sales, support, marketing, admin teams, branches, bookings, and payments. Manage every number from one CRM, route chats to the right department, and maintain complete visibility across all conversations.

What’s Included

• Multiple business WhatsApp numbers
• Department-wise chat management
• Team-wise conversation routing
• Chat transfers between teams
• Centralized visibility across all numbers

Automate Replies, Solve Inquiries, And Qualify Leads On WhatsApp. Turn your WhatsApp number into an AI-powered customer engagement channel. Our AI Agent responds to incoming WhatsApp chats, answers customer questions, collects details, qualifies leads, and supports your team in real time.

Train the AI Agent with your company’s business knowledge using PDFs, documents, website pages, and other knowledge content. It can understand your information and provide more accurate, relevant answers to customer inquiries.

Keep every customer conversation organized and easy to act on.

Filter chats by status, assigned agent, tags, department, or lead stage. Search previous conversations, prioritize follow-ups, and view customer information without switching screens.

Manage Chats With

• Smart filters
• Customer tags and labels
• Lead status tracking
• Priority follow-ups
• Searchable chat history
• Customer profile and timeline

Send personalized WhatsApp campaigns to thousands of customers and prospects
at scale.

Promote products, share offers, announce services, invite customers to events, and send relevant updates.

Send Campaigns With

• Images and videos
• PDFs and documents
• Product catalogs
• CTA buttons
• Approved templates
• Personalized customer data

Chat personally with every lead and customer from one screen. View their CRM profile, past chats, calls, emails, quotations, deals, notes, and follow-up activity while responding.

What Your Team Can Do

• Send WhatsApp messages
• Make calls
• Send emails
• Update lead stages
• Add notes and tasks
• View complete customer history

Automate customer engagement without manual follow-ups.

Create automated journeys that send the right message when a customer submits an enquiry, books a meeting, receives a quotation, makes a purchase, or needs a reminder.

Guide customers through simple self-service journeys directly inside WhatsApp. Ask the right questions before a sales call, collect requirements, schedule appointments, and route customers to the right team.

With WhatsApp Forms, customers can submit their details directly inside WhatsApp without going to an external landing page. Every form submission is automatically saved in AiEngage CRM for follow-up and tracking.

Send the right WhatsApp message to the right customer.

Create targeted customer segments based on purchase history, customer behavior, location, tags, interests, lead stage, and custom attributes.

Connect Meta and Google Lead Ads with AiEngage CRM to capture every lead as soon as a form is submitted.

Sync lead submissions in real time, configure each lead form individually, map form fields to the right CRM fields, and route leads to the appropriate sales team. Track connection status, sync activity, delivery time, and failed submissions from one dashboard.

Track WhatsApp performance with real-time dashboards and reports. Know how quickly your team is responding, which campaigns are performing, and where leads need attention.