What’s New In AiTrillion

You can now have real, one-to-one conversations with your customers on WhatsApp using Team Inbox in AiTrillion.

This feature goes beyond broadcast messaging and WhatsApp workflows, giving you a more direct and personal way to connect with customers. Whether you’re handling support queries, following up on orders, sending promotional messages, or engaging customers individually, everything can now be managed from a single shared inbox.

✨What you can do with Team Inbox

Send direct WhatsApp messages to customers
Reach out to customers individually instead of relying only on campaigns. This makes conversations more relevant and helps build stronger relationships.

Manage all chats in one place
All WhatsApp conversations are organized in a single view, so you can easily track history, respond faster, and avoid missing messages.

Work as a team
Your team can access the same inbox, assign conversations, and collaborate to handle queries efficiently—especially useful as your support volume grows.

Respond in real time
Engage in live conversations with customers and provide quicker resolutions, improving overall customer experience.

Stay organized with conversation tracking
Keep track of ongoing and completed chats using statuses like Open or Expired, so nothing slips through the cracks.

Quick search and navigation
Find any conversation instantly using customer details, making it easier to manage large volumes of chats.

🔍Where this helps most

• Handling customer support directly on WhatsApp
• Sending personalized follow-ups for orders or inquiries
• Having meaningful, one-on-one engagement with customers
• Reconnecting with users in a more natural, conversational way

🗒️ Why this is useful

WhatsApp is already where your customers are most active. With Team Inbox, you’re not just sending messages—you’re starting conversations.

This shift from one-way campaigns to two-way communication can help improve response times, build trust, and create a more personal experience for your customers—without adding complexity to your workflow.

KB link – https://docs.aiengagecrm.com/portal/en/kb/articles/manage-whatsapp-conversations-with-team-inbox

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